Founa Rubert
About Founa Rubert
Founa Rubert is a Support Specialist at General Mills in Powai, Mumbai, with previous experience at Allied Digital Services Limited and CSS Corp.
Current Role at General Mills
Founa Rubert currently works at General Mills as a Support Specialist in Powai, Mumbai. In her role, she acts as a subject matter expert for the Maximo team. She has participated in creating Analyst onboarding training curriculum concerning Remedy and supported software. Additionally, she plays a crucial role in the ticket escalation process to expedite issue resolution and assists in inter-departmental collaboration by escalating unresolved issues to the appropriate support functions.
Past Role at Allied Digital Services Limited
From 2012 to 2013, Founa Rubert worked at Allied Digital Services Limited as a Service Desk Engineer – Level 1. In this role, she was based in Mumbai, Maharashtra. Her responsibilities included managing service desk operations for a year, which involved handling and troubleshooting various technical issues and providing support to users.
Past Role at CSS Corp
Founa Rubert worked at CSS Corp as a Technical Support Engineer from 2010 to 2011, based in the Chennai area, India. Over a period of 10 months, she was involved in providing technical support and resolving customer issues, managing support tickets, and ensuring customer satisfaction through effective problem-solving and communication.
Educational Background at University of Madras
Founa Rubert holds a Bachelor's degree in Commerce from the University of Madras, earned from 2009 to 2012. During her studies, she gained foundational knowledge in commerce-related subjects, preparing her for a career in support and technical services.
Early Education at Rockfort matriculation Hr. Sec. School Trichy
Founa Rubert attended Rockfort matriculation Hr. Sec. School Trichy in Tamil Nadu, where she studied Biology, General. She completed her studies under the Madras University of Distance Education program from 2003 to 2005. This early education laid the groundwork for her disciplined approach to higher education and professional life.