Franklin Viegas
About Franklin Viegas
Franklin Viegas is a D&T Analyst specializing in business intelligence at General Mills and an Associate Consultant at Atos, with over 6 years of IT industry experience.
Current Roles at General Mills and Atos
Franklin Viegas is currently employed at General Mills as a D&T Analyst in Business Intelligence. His role is based in Mumbai, Maharashtra, India, and follows a hybrid working model. In parallel, Franklin also holds a position at Atos as an Associate Consultant within the Mumbai Area. This dual engagement showcases Franklin's ability to manage multiple responsibilities effectively across esteemed organizations.
Educational Background and Qualifications
Franklin Viegas achieved his Bachelor of Engineering (BE) in Electronics and Telecommunication (EXTC) from St. Francis Institute Of Technology. He pursued his degree from 2011 to 2015, gaining a comprehensive understanding of electronics and telecommunications engineering principles. His formal education provided a solid foundation that supports his technical expertise in the IT industry.
Professional Experience in IT Industry
With over 6 years of experience in the IT industry, Franklin Viegas has established himself as a specialist in business intelligence tools. His skill set includes proficiency in data visualization and reporting with Tableau, and competencies in IT service management analytics with TrueSight Smart Reporting (TSSR). He is also adept in IT operations management through BMC TrueSight Server Automation (TSSA) and has hands-on experience with HP Service Manager (HPSM) for managing IT service functions.
Proficiency in Business Intelligence Tools
Franklin Viegas is proficient in using various business intelligence tools to derive meaningful insights from data. He expertly employs Tableau for data visualization, enabling clearer and more effective reporting. Additionally, Franklin leverages TrueSight Smart Reporting (TSSR) for conducting IT service management analytics to help drive better business decisions. His technical skills are a significant asset in the realm of business intelligence.
Skills in IT Operations Management
In the domain of IT operations management, Franklin Viegas demonstrates strong capabilities with BMC TrueSight Server Automation (TSSA). His proficiency in this tool allows for efficient and effective management of IT operations. Furthermore, Franklin's experience with HP Service Manager (HPSM) highlights his ability to handle complex IT service management tasks, ensuring streamlined operations and service delivery.