Gururaj Dixit
About Gururaj Dixit
Gururaj Dixit is the Global Service Leader for Enterprise Business Services at General Mills in Mumbai, India, with a background in IT management and service delivery.
Current Role at General Mills
Gururaj Dixit currently serves as the Global Service Leader for Enterprise Business Services at General Mills. Based in Mumbai, Maharashtra, he is responsible for delivering software delivery services and vendor management across various regions. His role entails managing a diverse team of professionals and overseeing support services in 8 different languages. He also leads the solveIT team, which provides multilingual support services.
Previous Experience at General Mills
Before stepping into his current role, Gururaj Dixit worked as an Information Technology Manager at General Mills from 2019 to 2021. During this period, he contributed significantly to the IT functions within the company, operating from Mumbai, Maharashtra. His responsibilities included managing IT infrastructure and ensuring the smooth delivery of technology services.
Career with Microland Limited
Gururaj Dixit has an extensive history with Microland Limited, where he held various positions from 2006 to 2019. Starting as a team leader in operations, he progressed to roles such as Assistant Manager Operations, Service Performance Expert - IMS, Service Delivery Manager, and finally Sr Service Delivery Manager. His tenure included responsibilities such as managing quality audits for QMS ISO 20K certification programs and handling a team of 140 resources to support IT infrastructure.
Educational Background
Gururaj Dixit holds a Master of Business Administration (M.B.A.) from Dakshina Bharat Hindi Prachar Sabha. His academic background supports his expertise in business administration, which he leverages in his current and previous roles to implement effective business strategies and manage large teams.
Certifications and Specializations
Gururaj Dixit is certified in ITIL V3 and PRINCE2 Practitioner methodologies. His certifications highlight his proficiency in IT service management and project management. Additionally, he specializes in revenue management strategies, governance of contracts, customer relationship management, service delivery, and people management. These specializations have equipped him with the skills necessary to excel in managing complex service delivery projects.