Jennie Rice
About Jennie Rice
Jennie Rice is the Customer Service Capabilities Lead EUAU - Regional Service & Customer Development at General Mills, with 17 years of experience in the supply chain sector.
Title and Role at General Mills
Jennie Rice serves as the Customer Service Capabilities Lead EUAU - Regional Service & Customer Development at General Mills. Her role involves spearheading efforts to enhance customer service capabilities across the European, Australian, and potentially other regional markets. She focuses on developing and implementing strategies that drive superior customer service and regional service development.
Experience in Supply Chain Sector
With 17 years of experience in the supply chain sector, Jennie Rice has worked with three of the world's foremost Fast-Moving Consumer Goods (FMCG) companies. Her extensive experience spans across various areas of supply chain management, including planning, customer service, and logistics. Her background in both personal care and food sectors provides her with a diverse and comprehensive understanding of supply chain needs and strategies.
Specialization in End-to-End Supply Chain Solutions
Jennie Rice specializes in implementing end-to-end supply chain solutions. Her expertise lies in developing comprehensive strategies that cover the entire supply chain process, from planning and logistics to customer service. This holistic approach ensures efficiency and effectiveness in meeting customer demands and operational goals.
Expertise in Planning, Customer Service, and Logistics
Jennie Rice has extensive experience in planning, customer service, and logistics. She has a proven track record in managing these critical areas within the supply chain, ensuring smooth operations and high levels of customer satisfaction. Her work is marked by clear and timely communication with both internal teams and external customers, which plays a crucial role in her success.
Coaching and Team Management
Throughout her career, Jennie Rice has taken on coaching roles, helping colleagues improve their time management skills and assisting them in winning ICS awards. She has also managed operational teams in a warehouse environment and led a customer service team for the Tesco account. These experiences highlight her leadership skills and her ability to drive team performance and success.