Jennifer Romo
About Jennifer Romo
Jennifer Romo is the Customer Account Lead for Latin America at General Mills, based in Chicago, Illinois.
Current Role at General Mills
Jennifer Romo is currently serving as the Customer Account Lead for Latin America at General Mills in Chicago, Illinois. In this role, she manages customer relationships and accounts within the Latin American market, utilizing her fluency in Spanish to enhance communication and service. Jennifer has successfully led initiatives that improved customer satisfaction scores by 15%. Her responsibilities include developing strategies to optimize customer engagement and account performance.
Previous Experience at General Mills
Before her current role, Jennifer Romo held various positions at General Mills. From 2020 to 2021, she worked as a Trade Planning Associate for Publix in Tampa, Florida. Prior to that position, she served as a Business Management Associate for Publix from 2019 to 2020. Jennifer initially joined General Mills as a Business Management Associate Intern in 2018, also in Tampa, Florida. These roles provided her with extensive experience in trade planning, business management, and strategy development.
Educational Background
Jennifer Romo obtained her Bachelor's degree in Marketing from the University of Illinois at Chicago, where she studied from 2015 to 2019. Her education laid the foundation for her career in business management and customer relations. In addition to her degree, Jennifer completed a certification in Data Analytics from Coursera in 2020, enhancing her analytical skills and ability to interpret data-driven insights.
Earlier Professional Roles
Jennifer Romo has also worked in various capacities at the University of Illinois at Chicago. She served as a College Outreach Representative for Prospective Students from 2016 to 2019, where she engaged with potential students and provided valuable information about the university. She also worked as a Receptionist at the university’s Campus Housing in 2016. These roles helped her build strong communication and organizational skills.
Industry Contributions and Volunteer Work
Jennifer Romo has presented a case study on trade planning strategies at the 2021 National Retail Federation conference. Her insights were well-received and contributed to industry discussions on effective trade planning. Outside of her professional work, Jennifer volunteers as a mentor for the Chicago chapter of Big Brothers Big Sisters, contributing to her community by providing guidance and support to young individuals.