Layal Saliba
About Layal Saliba
Layal Saliba is a Customer Service Specialist at General Mills in Mississauga, with over a decade of experience in data management and customer service, previously holding various roles at Loblaw Companies Limited.
Professional Title and Current Position
Layal Saliba serves as a Customer Service Specialist at General Mills in Mississauga. Her role involves managing customer interactions and optimizing the customer experience through effective communication and problem-solving skills. She leverages her extensive background to ensure customer satisfaction and support business objectives.
Career History at Loblaw Companies Limited
Layal Saliba has an extensive track record at Loblaw Companies Limited, where she held several key positions over a span of nearly a decade. Starting as a Coordinator in Business Process Support in 2007, she moved through roles including Senior Coordinator, Assistant Manager, and finally, Senior Manager of Data Integrity by 2014. Her tenure at Loblaw focused on maintaining data integrity and supporting business processes, contributing significantly to the company’s operational efficiency.
Previous Roles and Experience
Before her current role, Layal Saliba accumulated diverse experience through various positions. She worked at World Vision as a Customer Service Agent for four months and at Phoenicia Products Inc as an Ordering Agent for a year. Additionally, she has international experience working with the United Nations Development Program as a Site Coordinator/Interpreter in Lebanon and multiple roles in Kuwait, including Visa Processing Assistant at the French Embassy and Administrative Assistant & Translator at KPMG. Earlier in her career, she was a Sales Support Coordinator at Data Consult Cisco Partners in Lebanon.
Educational Background and Skills
Layal Saliba completed her education at CEC Lebanon, where she studied Computer Systems and Business from 1996 to 1999. She is fluent in both English and Arabic, which enhances her ability to communicate effectively with a diverse customer base. Her skills include root cause analysis for resolving data issues, active listening for improving store-level performance, and adapting to cultural differences to meet marketplace needs.
Specialization and Expertise
Layal Saliba specializes in data integrity, customer service, and business process support. Known for her strong work ethic and passion for leading teams, Layal has over a decade of experience in these areas. She focuses on optimizing the customer experience and building relationships at all organizational levels, significantly contributing to team success and business goal attainment.