Leticia Guarilha Custodio
About Leticia Guarilha Custodio
Leticia Guarilha Custodio is the Gerente Senior de Customer Service Brasil at General Mills in São Paulo, with extensive experience in logistics, customer service, and operations management.
Company
Leticia Guarilha Custodio is currently employed at General Mills as the Gerente Senior de Customer Service Brasil. She is based in São Paulo, Brazil.
Title
Leticia Guarilha Custodio holds the position of Gerente Senior de Customer Service Brasil at General Mills.
Education and Expertise
Leticia Guarilha Custodio has an MBA in Gestão de Negócios from Fundação Getulio Vargas and a degree in Ciência da Computação from Pontifícia Universidade Católica do Rio de Janeiro. She possesses extensive experience in implementing and unifying integrated management software (ERP, such as SAP). She has conducted many training sessions for logistics and sales teams and has expertise in the administration and execution of physical inventories.
Background
Leticia has held various key roles in multiple companies across Brazil. Her previous positions include Gerente de Customer Service e Operações at Grupo Hindiana - Biblion, Gerente de Vendas and Gerente de Customer Service e Logística at Natura, Gerente Nacional de Logística - Operações e Distribuição at Vivo Telecommunications, and Analista Sênior de Controles e Processos Financeiros at Telemar Norte Leste. She also has experience as an Auditora Sênior at PricewaterhouseCoopers in Rio de Janeiro.
Achievements
Throughout her career, Leticia has defined logistics operations and strategies for new products and campaigns, planned demands for distribution centers and transportation, managed and negotiated contracts with logistics operators and transport companies, and developed new infrastructure for distribution centers. She has also developed and monitored performance indicators and possesses solid knowledge in customer service operations, order management, and reverse logistics.