Michael Petersen
About Michael Petersen
Michael Petersen is the Customer Operations Team Leader at General Mills in Minnesota, with extensive experience in supply chain and operations management.
Title
Michael Petersen is currently a Customer Operations Team Leader at General Mills, based in Minnesota, United States.
Professional Experience at General Mills
Michael Petersen currently holds the position of Customer Operations Team Leader at General Mills. In this role, he has developed and managed a team of Customer Operations Specialists and has been responsible for creating and executing Customer and/or Region level OGSM to support Logistics LRP and Region objectives. Michael has focused on driving operational and service excellence, including On-Time, In Full deliveries, and has fostered strong relationships with key manager/Sr-level customer contacts and other functional organizations within General Mills.
Previous Roles in Supply Chain and Operations
Michael Petersen has extensive experience in supply chain and operations management. Prior to his current role at General Mills, he worked as a Supply Chain Planning Process Manager at Cargill for 11 months in 2021-2022. His tenure at Schwan's Company included positions such as Director Integrated Business Development, Director Operations Business Process, Sr. Manager Customer Solutions, and Sr. Manager Supply Chain Projects. Across these roles, Michael has consistently focused on operational excellence and cost containment.
Educational Background
Michael Petersen attended South Dakota State University, where he studied Hotel, Motel, and Restaurant Management. He graduated with a Bachelor's degree after four years, from 1992 to 1996. This educational foundation provided him with a comprehensive understanding of business management principles, which he has applied throughout his extensive career in operations and supply chain management.
Key Responsibilities and Skills
In his various roles, Michael Petersen has led initiatives to drive financial excellence through efficient replenishment and cost containment. He has been tasked with service mitigation, merchandising effectiveness, and the reduction of non-working trade. Michael's ability to foster professional relationships across different facets of the business, including sales regions and other functional organizations, has been a critical aspect of his approach to achieving operational and service excellence.