Paula Lopomo
About Paula Lopomo
Title
Paula Lopomo currently holds the position of Líder de Customer Service at General Mills, located in Cajamar, São Paulo, Brasil. In this role, she is responsible for overseeing the Customer Service department, ensuring efficiency and customer satisfaction.
Career at General Mills
As Líder de Customer Service at General Mills, Paula manages several key responsibilities including the implementation and oversight of ZLC Zero Loss audits across all company branches. She handles the extraction and direction of daily follow-ups to ensure departmental efficiency and oversees the mapping of departmental processes to identify and mitigate operational impacts. Her role also involves the tracking and monitoring of deliveries, reverse logistics, and scheduled clients.
Previous Role at B2W Digital
Before joining General Mills, Paula Lopomo worked at B2W Digital as Supervisora de Operações/Comercial for one year from 2019 to 2020 in Osasco, São Paulo, Brasil. In this position, she gained experience in managing commercial operations and overseeing various supervisory tasks.
Experience in Customer Service and Operations
Paula Lopomo has extensive experience in customer service and operations management. At Teleperformance, she served as Supervisora de Operações and Especialista de Atendimento as Agencias Personnalite (NSAP) from 2015 to 2017, expanding her skills in supervisory operations. Earlier, she honed her expertise at Fidelity Processadora e Serviços S.A. (FIS), where she held various roles including Analista de Backoffice and Assistente de Call Center over a span of several years.
Educational Background
Paula Lopomo has completed extensive education in administration and business. She earned a Mestrado em Administração de Empresas from Fundação Getulio Vargas from 2015 to 2017. Additionally, she holds an MBA in Negócios Empresáriais from Faculdade Campo Limpo Paulista (FACCAMP), completed in 2013, and a degree in Gestão de Recursos Humanos from the same institution, completed in 2012.