Soraya Dahou
About Soraya Dahou
Soraya Dahou is a Mission Chargée De Litiges at General Mills, specializing in managing disputes and collections for various sectors.
Title and Current Positions
Soraya Dahou currently holds several roles at General Mills and its subsidiary General Mills - Yoplait. Her titles include Mission Chargée De Litiges, Coordinatrice Litiges, Recouvrements, and Assistante Client. These positions see her managing disputes, coordinating litigation matters, and handling customer assistance tasks in the Boulogne-Billancourt region.
Previous Experience
Soraya Dahou has a diverse professional background. Prior to her current roles, she worked as a Client Accountant at General Mills from 2007 to 2011 in Vélizy-Villacoublay. Her other previous roles include Assistante De Gestion at SPPS, Chargé de Gestion et de Budget at Orange, and Gestionnaire Clients at Crédit Agricole Leasing & Factoring. Additionally, she has experience in various accounting and administrative positions at companies like Lafarge, Otis Elevator Company, and Henkel Ecolab.
Educational Background
Soraya Dahou has a solid educational foundation in accounting and law. She studied at ECOLE COMPTABLE EN ALTERNANCE, achieving the DPECF (Diplôme Préparatoire d’Étude Comptable et Financière), from 1996 to 1997. Additionally, she pursued a Licence de Droit at Université Paris Descartes in 1994, and earned a Baccalauréat Professionnel in 'Comptabilité Gestion Administrative' from Lycée Etienne Jules Marey in 1992.
Area of Specialization
Specializing in managing disputes and collections, Soraya Dahou has extensive experience in handling billing issues, credit notes, and disputes for brands such as Yoplait, Häagen-Dazs, Old El Paso, Géant Vert, and Nature Valley. She is responsible for analyzing and monitoring aged balances and participates in client account issue resolution meetings.
Long-Term Tenure at General Mills
Soraya Dahou has been a part of General Mills since at least 2007, undertaking multiple roles over the years. Her tenure includes positions such as Client Accountant and Assistant Client Manager, showcasing her versatility and long-term commitment to the company.