Johnny Jerald David
About Johnny Jerald David
Johnny Jerald David is a Customer Care Executive at Genisys Group in Bengaluru, Karnataka, India, where he has worked since 2019. He focuses on resolving customer issues efficiently and maintains detailed records of his tasks.
Work at Genisys Group
Johnny Jerald David has been employed at Genisys Group as a Customer Care Executive since 2019. He operates from Bengaluru, Karnataka, India, where he has accumulated five years of experience in this role. His responsibilities include maintaining detailed daily records of tasks performed for supervisor review, which emphasizes accuracy and timeliness. Johnny focuses on resolving customer issues at the first point of contact, aiming to enhance customer satisfaction. He is also responsible for escalating critical customer issues to higher management to ensure timely resolution.
Education and Expertise
Johnny Jerald David studied at St. Xavier's, where he earned a Bachelor of Business Administration (BBA). This educational background provides him with a solid foundation in business principles, which he applies in his role as a Customer Care Executive. His expertise includes understanding the importance of data security, which involves backing up data and regularly changing passwords.
Background
Johnny Jerald David has developed a dual career alongside his role at Genisys Group. He works as a freelance recruiter and fitness trainer, showcasing his diverse skill set and interests. This combination of roles allows him to engage with different sectors and enhance his professional experience.
Customer Care Responsibilities
In his position as a Customer Care Executive, Johnny Jerald David emphasizes the importance of resolving customer issues efficiently. He aims to address concerns at the first point of contact, which contributes to improved customer satisfaction. His role also includes the responsibility of escalating critical customer issues to higher management, ensuring that urgent matters receive appropriate attention and resolution.