Carolanne Rousseau
About Carolanne Rousseau
Carolanne Rousseau is a Client Success Manager at Genius Solutions, where she implemented a customer feedback survey system. She has a diverse background in sales and account management, having worked at various companies including Beenote, Canadian Appliance Source, and Kia Ste-Foy.
Work at Genius Solutions
Carolanne Rousseau holds the position of Gestionnaire de succès client at Genius Solutions, where she has been employed since 2021. In her role, she implemented a customer feedback survey system designed to periodically assess service levels. This initiative aims to enhance customer satisfaction and improve overall service quality.
Previous Experience
Prior to her current role, Carolanne Rousseau worked at Beenote as Directrice de compte from 2020 to 2021 for seven months. She also served as Directrice de compte at Voxlog during the same period. Earlier in her career, she was employed at Canadian Appliance Source as Conseiller en ventes from 2018 to 2020 and at Kia Ste-Foy as Responsable des vehicules d'occasions from 2017 to 2018. Her diverse experience spans various roles in customer service and sales.
Education and Expertise
Carolanne Rousseau studied Informatique at Cegep de la Pocatiere, completing her Formation de base from 2015 to 2016. She also obtained a Certificat in Formation en vente automobile from Zone Expert Service in 2017. Additionally, she earned an AEC in Animation, technologie interactive, vidéographie et effets spéciaux from Collège Bart from 2016 to 2017. Her educational background supports her expertise in customer success and sales.
Achievements in Sales and Marketing
During her tenure at Kia Ste-Foy, Carolanne Rousseau developed and launched weekly video segments that highlighted featured used vehicles, which contributed to increased customer engagement. She also pioneered the use of social media for sales initiatives at the dealership, enhancing its online presence and outreach.
Career Development
Carolanne Rousseau's career includes various roles that have contributed to her professional development. She worked as Directrice de succursale at Dans un Jardin from 2016 to 2017 for nine months, where she gained management experience. Each position has equipped her with skills that are applicable to her current role in customer success.