Christian Pouliot
About Christian Pouliot
Christian Pouliot serves as the Professional Services Director at Genius Solutions, where he focuses on enhancing customer and employee experiences. He has extensive experience in customer success and ERP solutions, particularly in the manufacturing sector, and has held various roles in organizations across Quebec, Canada.
Current Role as Professional Services Director
Christian Pouliot currently holds the position of Professional Services Director at Genius Solutions, a role he has occupied since 2021. In this capacity, he focuses on enhancing customer experiences and implementing effective solutions tailored to the manufacturing industry. His work involves overseeing professional services and ensuring that the needs of clients are met efficiently.
Experience at Genius Solutions
Christian Pouliot has a significant history with Genius Solutions, having served as Project Director for five months in 2021 and as Head of Customer Success from 2018 to 2021. His roles involved managing projects and improving customer satisfaction through strategic initiatives. His expertise in ERP solutions has contributed to the company's success in the manufacturing sector.
Background in Firefighting
Since 2017, Christian Pouliot has been working as a firefighter for Ville de Donnacona in Quebec, Canada. This role demonstrates his commitment to public service and community safety, complementing his professional background in technology and customer service.
Educational Qualifications
Christian Pouliot studied Business Administration and Management at Université du Québec à Montréal, where he achieved a Certificat en Administration in 2008. He also studied Information Technology at Institut d'informatique de Québec, earning an AEC in Programmer/Analyste in 1999. His educational background supports his expertise in both management and technology.
Previous Work Experience
Christian Pouliot has held various positions in customer experience and software development. He worked at Mobilis Systems and DashThis as Head of Customer Experience from 2016 to 2018 and 2014 to 2016, respectively. Additionally, he served as a software programmer at L-IPSE Services conseil from 2003 to 2007. His diverse experience has equipped him with a strong foundation in enhancing customer and employee experiences.