Maxime Joannette
About Maxime Joannette
Maxime Joannette is an Agent de Support Technique with expertise in resolving software issues through automated SQL scripts and C# debugging. He has a background in computer science and material chemistry and has worked in technical support roles since 2017.
Work at Genius Solutions
Maxime Joannette has been employed at Genius Solutions as an Agent de Support Technique since 2017. In this role, he provides technical support and resolves software-related issues. His responsibilities include conducting monthly follow-ups with clients to review incidents and plan future actions. Joannette specializes in using automated SQL scripts and C# debugging to address technical challenges. His experience in this position spans over seven years, during which he has developed expertise in client relations and technical problem-solving.
Education and Expertise
Maxime Joannette studied at Université Laval, where he completed a degree in Informatique from 2014 to 2016. Prior to this, he studied Chimie des matériaux at the same university from 2011 to 2014. Additionally, he attended CFP Marie-Rollet, where he focused on Spécialiste en soutien informatique and achieved a qualification in Soutien Informatique in 2017. His educational background provides a solid foundation for his technical support role, equipping him with the necessary skills to resolve software issues effectively.
Previous Experience at Botpress
Before joining Genius Solutions, Maxime Joannette worked as a Support Engineer at Botpress for seven months in 2020. During his time at Botpress, he gained valuable experience in technical support and client interaction. This role allowed him to further develop his skills in troubleshooting and resolving software-related issues, contributing to his overall expertise in the field of technical support.
Technical Skills and Specialization
Maxime Joannette specializes in resolving software-based issues, employing automated SQL scripts and C# debugging techniques. His technical skills enable him to effectively troubleshoot and provide solutions for various software challenges. Additionally, he acts as a subject matter expert, explaining and demonstrating business concepts and rules to level 1 technicians, thereby enhancing their understanding and capabilities in technical support.