Michele T.
About Michele T.
Michele T. is an IT Support Specialist with extensive experience in technical support and IT management. Currently employed at Genius Solutions, Michele has held various roles in the IT sector since 2001, including positions at Industrial Alliance, RBC, and CareFusion.
Current Role at Genius Solutions
Michele T. works as an IT Support Specialist at Genius Solutions since 2020. In this role, Michele manages the migration of email accounts from on-premises systems to Office 365. Additionally, Michele is responsible for deploying Azure Virtual Machines and configuring them for customer use. The position involves overseeing the ordering and replacement of hardware components, ensuring that clients have the necessary equipment for optimal performance.
Previous Experience in IT Support
Before joining Genius Solutions, Michele T. held various IT support roles. Michele worked at iA Financial Group (Industrial Alliance) as an IT Support Analyst from 2019 to 2020. Prior to that, Michele served as a Technical Support professional at Genius Solutions from 2015 to 2019. Michele also worked as an IT Support Technician at CareFusion from 2014 to 2015 and as a Quality Assurance Specialist at Industrial Alliance from 2010 to 2011.
Early Career in Customer Service
Michele T. began a career in customer service before transitioning to IT support roles. Michele worked as a Sales & Service Representative at RBC from 2003 to 2006. Earlier, Michele served as a Customer Support Analyst at xwave from 2001 to 2003. These roles provided foundational skills in customer interaction and support.
Education and Training in Information Technology
Michele T. studied Information Technology at Collège communautaire du Nouveau-Brunswick (CCNB). Michele completed a program in Multimedia Productions Design and Management from 1998 to 2000, followed by a Webmaster program from 2000 to 2001. This educational background equipped Michele with essential skills in IT and web development.