Michele Theriault
About Michele Theriault
Michele Theriault is a technical support and IT support professional with over nine years of experience at Genius Solutions. She has held various roles in IT support and customer service across multiple companies since 2001.
Work at Genius Solutions
Michele Theriault has been employed at Genius Solutions since 2015, serving in the role of Technical Support and IT Support. Over the course of nine years, Theriault has contributed to the company's technical assistance operations, providing support to clients and ensuring the smooth functioning of IT systems.
Previous Employment History
Prior to joining Genius Solutions, Michele Theriault held various positions in the IT and customer service sectors. Theriault worked at RBC as a Sales and Service Representative from 2003 to 2006. Theriault also served as an IT Support Technician at CareFusion for 11 months in 2014 to 2015 and at Rogers Communications for 11 months in 2006 to 2007. Additionally, Theriault spent seven years at Industielle Alliance as an IT Support Technician from 2007 to 2014 and worked as a Quality Assurance Specialist at the same company for one year from 2010 to 2011.
Education and Expertise
Michele Theriault studied at Collège communautaire du Nouveau-Brunswick (CCNB) for a total of three years, completing two separate programs from 1998 to 2001. This educational background provided Theriault with foundational knowledge and skills relevant to the IT and support fields.
Career Development in IT Support
Michele Theriault has developed a career focused on IT support and customer service. Starting as a Customer Support Analyst at Xwave from 2001 to 2003, Theriault transitioned into various IT support roles, including positions at Industielle Alliance and CareFusion. This progression reflects a commitment to enhancing technical skills and providing effective support solutions.