Sonny Lãâ Létourneau
About Sonny Lãâ Létourneau
Sonny Létourneau is a Customer Success Manager with extensive experience in client management, currently working at Genius Solutions since 2019. He previously held a similar role at Intellitix from 2016 to 2018 and studied at Université Téluq from 2012 to 2015.
Work at Genius Solutions
Sonny Létourneau has been employed at Genius Solutions since 2019. In the role of Gestionnaire Du Succès Client and Customer Success Manager, Létourneau focuses on enhancing customer satisfaction and ensuring successful client engagement. This position involves developing strategies to improve customer experience and retention. Létourneau's contributions have been significant in fostering strong relationships with clients and driving customer success initiatives.
Previous Experience at Intellitix
Before joining Genius Solutions, Sonny Létourneau worked at Intellitix from 2016 to 2018. In the capacity of Gestionnaire Du Succès Client and Customer Success Manager, Létourneau was responsible for managing client relationships and supporting customer success efforts. This role provided valuable experience in the customer success field and contributed to Létourneau's professional development.
Education at Université Téluq
Sonny Létourneau studied at Université Téluq from 2012 to 2015. This educational experience provided a foundation in relevant skills and knowledge applicable to the field of customer success management. The curriculum and training received during this period have been instrumental in shaping Létourneau's approach to client management and customer engagement.
Professional Role and Responsibilities
In the role of Gestionnaire Du Succès Client and Customer Success Manager, Sonny Létourneau is tasked with ensuring that clients achieve their desired outcomes while using the company's products or services. Responsibilities include onboarding new clients, providing ongoing support, and identifying opportunities for upselling or cross-selling. Létourneau's focus is on building long-term relationships that enhance customer loyalty and satisfaction.