Gaurav Sharma
About Gaurav Sharma
Gaurav Sharma is a Management Trainee at Genpact in Gurugram, Haryana, India, with prior experience at Tata Consultancy Services and BA CALL CENTRE INDIA PRIVATE LIMITED.
Work at Genpact
Gaurav Sharma is currently employed at Genpact as a Management Trainee. He has been in this role since 2023, working in Gurugram, Haryana, India. In this position, he is involved in various management training initiatives aimed at developing skills and competencies relevant to the business operations at Genpact.
Previous Experience at Tata Consultancy Services
Before joining Genpact, Gaurav Sharma worked at Tata Consultancy Services as a Process Associate from 2019 to 2023. His role involved handling various processes and contributing to the efficiency of operations in Gurugram, Haryana, India. This experience provided him with a solid foundation in process management and customer service.
Experience at BA Call Centre India Private Limited
Gaurav Sharma also has experience as a Customer Service Representative at BA Call Centre India Private Limited. He worked there from 2019 to 2023 in the New Delhi Area, India. His responsibilities included addressing customer inquiries and providing support, which enhanced his communication and problem-solving skills.
Education in Customer Service Support
Gaurav Sharma completed his education at Ambience Public School, where he studied Customer Service Support, Call Center, and Teleservice Operations. He achieved a qualification in this field from 2015 to 2019. This educational background equipped him with essential skills for his roles in customer service and process management.