Ellen Kertis
About Ellen Kertis
Ellen Kertis serves as a Client Success Manager at Gensler, where she has contributed to the deployment of SaaS solutions for clients. With over 15 years of experience in project and account management across various sectors, she previously held roles at Kaplan Professional and Ovation Marketing.
Work at Gensler
Ellen Kertis has been serving as a Client Success Manager at Gensler since 2022. In this role, she focuses on enhancing client engagement and satisfaction. She has led the deployment of Software as a Service (SaaS) solutions to assist clients in navigating real estate decisions, particularly in adapting to hybrid work models. Her efforts aim to streamline processes and improve operational efficiency for clients.
Experience at Kaplan Professional
Ellen Kertis worked at Kaplan Professional for 13 years, from 2009 to 2022, as an Enterprise Account Manager. During her tenure, she contributed to significant revenue growth and customer retention by driving customer engagement and operational excellence. Her experience in this role helped her develop strong skills in account management and client relations within the education sector.
Background in Marketing and Administration
Before her role at Kaplan Professional, Ellen Kertis was employed at Ovation Marketing as an Administrative Assistant from 2005 to 2009. This four-year position provided her with foundational skills in administrative support and marketing operations, contributing to her overall professional development.
Education and Expertise
Ellen Kertis studied at Western Technical College, where she earned an Associate's degree in Retail Marketing. Her educational background complements her extensive professional experience in the SaaS, architecture, design, planning, and education sectors, focusing on project and account management.
Professional History and Skills
With a robust 15-year history in various sectors, Ellen Kertis specializes in project and account management within tech-driven environments. Her expertise spans SaaS solutions, customer engagement strategies, and operational excellence, making her a valuable asset in her current role and previous positions.