Jessica Galeazzi
About Jessica Galeazzi
Jessica Galeazzi is a CRM Manager at Gensler, where she has worked for 13 years, focusing on enhancing client engagement through data management and strategic CRM implementations. She has a background in environmental design from the University of Colorado Boulder and previously worked at Lucent Technologies as a Human Resources Program Manager.
Work at Gensler
Jessica Galeazzi has served as the CRM Manager at Gensler since 2011, accumulating over 13 years of experience in this role. Based in the San Francisco Bay Area, she has collaborated with Client Experience Leaders and regional CRM leads to develop Tableau dashboards that enhance client engagement. Galeazzi has also led the improvement of project data for over 1,100 projects and 90 employees in the Northwest Region within a four-month timeframe. Additionally, she played a key role in the strategic implementation of Salesforce as the new CRM system for 1,000 license holders, impacting 48 offices worldwide.
Education and Expertise
Jessica Galeazzi earned a Bachelor of Environmental Design from the University of Colorado Boulder, where she studied from 1994 to 1999. Her educational background provides a foundation for her expertise in CRM management and data analysis. Galeazzi's proficiency in using Tableau for data visualization and her experience with Salesforce further enhance her capabilities in managing client relationships and data-driven decision-making.
Background
Before joining Gensler, Jessica Galeazzi worked at Lucent Technologies as a Human Resources Program Manager from 1999 to 2006 in Alameda, CA. This role contributed to her understanding of organizational processes and client engagement strategies. Her transition from human resources to CRM management reflects her adaptability and focus on enhancing client experiences through data management.
Achievements in Data Management
Galeazzi has managed a large-scale data migration strategy that involved 7,600 accounts, 4,300 opportunities, and 77,000 contacts. In this capacity, she provided mentorship and documentation for the data preparation team, ensuring a smooth transition during the migration process. Her leadership in improving project data and managing campaign members between IBM Watson and Salesforce demonstrates her commitment to optimizing CRM processes.