Kimberly Fernandez
About Kimberly Fernandez
Kimberly Fernandez is a Reservations Coordinator at Getaway, where she has worked since 2020. She has a diverse background in customer service and marketing, with experience at various companies including JCPenney and Silkcards.
Current Role at Getaway
Kimberly Fernandez serves as a Reservations Coordinator at Getaway, a position she has held since 2020. In this role, she utilizes her extensive knowledge of marketing promotions and loyalty programs to enhance customer experiences. Her responsibilities include managing reservations, ensuring customer satisfaction, and maintaining brand standards in social media interactions.
Previous Experience in Customer Service
Prior to her role at Getaway, Kimberly gained valuable experience in customer service across various positions. She worked as a Sales Associate at JCPenney for five months in 2015, followed by a year as a Customer Service Representative Team Lead at Silkcards from 2017 to 2018. Kimberly also served as an Office Manager at Silkcards for eight months in 2018 and worked as a Pricing Clerk at United Aqua Group for one year from 2016 to 2017.
Experience at Deaf Centers of Nevada
In 2020, Kimberly worked at Deaf Centers of Nevada (DCN) in two capacities. She was an Assistive Technology Specialist for four months, where she likely supported individuals with hearing impairments. Additionally, she served as a Front Desk Receptionist for three months, managing front office operations and customer interactions.
Educational Background
Kimberly studied at the College of Southern Nevada, where she earned an Associate of Science degree from 2017 to 2021. She also attended the University of Nevada-Las Vegas for one year from 2015 to 2016. Her educational background has equipped her with skills relevant to her current and previous roles.
Language Proficiency
Kimberly is fluent in three languages, which enhances her ability to communicate effectively with a diverse range of customers. This skill is particularly beneficial in her role at Getaway, where she interacts with clients from various backgrounds.