Shannon Hassell, MBA
About Shannon Hassell, MBA
Shannon Hassell, MBA, serves as the Vice President of Guest Experience at Getaway, bringing over 20 years of experience in customer experience management. Her career includes roles at Lyft, Macy's, and Neiman Marcus Group, where she focused on strategic planning and operational efficiency.
Work at Getaway
Shannon Hassell currently serves as the Vice President of Guest Experience at Getaway, a role she has held since 2023. In this position, she focuses on enhancing the overall guest experience, leveraging her extensive background in customer experience management. Prior to this role, she was the Director of Operational Excellence & Guest Experience at Getaway for 10 months in 2023. Her career at Getaway reflects her commitment to improving guest satisfaction and operational efficiency.
Previous Experience at Lyft
Shannon Hassell has significant experience at Lyft, where she worked from 2015 to 2020. Initially, she served as the Customer Experience Manager for two years in the Nashville Metropolitan Area. She then advanced to the role of Senior Customer Experience Manager from 2017 to 2019, followed by a position as Senior Manager of Strategic Customer Experience and Engagement until 2020. Her tenure at Lyft contributed to her expertise in customer engagement strategies.
Background in Retail Management
Shannon Hassell has a robust background in retail management, having held various leadership roles. She was the Vice President at Macy's from 2006 to 2013, where she managed operations and customer experience. Additionally, she worked at Neiman Marcus Group as a Senior Executive of Selling & Merchandise for one year and served as Senior Store Director at Saks Fifth Avenue for one year. Her retail experience has equipped her with skills in operational efficiency and team leadership.
Education and Expertise
Shannon Hassell holds a Bachelor of Science in Management from the University of Tennessee at Martin. She furthered her education by earning a Master of Business Administration (MBA) from the University of North Alabama, completing her studies from 2020 to 2022. Her academic background supports her extensive experience in customer experience management and strategic planning.
Achievements in Customer Experience Management
With over 20 years of global experience in customer experience management, Shannon Hassell has a proven track record in strategic planning and employee supervision. She has successfully overseen multiple locations concurrently and has contributed to business expansion through new location build-outs. Her ability to turn around underachieving businesses highlights her effectiveness in enhancing operational performance.