Tessa Di Nardo
About Tessa Di Nardo
Tessa Di Nardo is a Support Quality Program Lead with over 10 years of experience in customer service and hospitality. She has held various managerial roles at Kimpton Hotels & Restaurants and Getaway, demonstrating strong communication skills and a commitment to high-quality service.
Current Role at Getaway
Tessa Di Nardo currently serves as the Support Quality Program Lead at Getaway, a position she has held since 2022. In this role, she works remotely and focuses on enhancing the quality of support services within the organization. Her responsibilities likely include overseeing support processes, ensuring high standards of service delivery, and implementing quality improvement initiatives.
Previous Experience at Getaway
Before her current position, Tessa held several roles at Getaway. She worked as a Community Coordinator from 2019 to 2020, where she contributed to community engagement efforts. Following that, she served as a Community In-House Supervisor from 2020 to 2022, managing on-site community operations. Her diverse experience at Getaway has equipped her with a comprehensive understanding of the company's service standards.
Experience at Kimpton Hotels & Restaurants
Tessa Di Nardo has extensive experience in the hospitality industry, having worked at Kimpton Hotels & Restaurants in various capacities. She served as a Manager on Duty in Alexandria, Virginia, for five months in 2015, and again for three months in 2018 at the Lorien Hotel and Spa. Additionally, she held the position of Assistant Front Office Manager for three months in 2016 in the Washington D.C. Metro Area and worked as Front Office Manager for two years from 2017 to 2019 in Washington, D.C.
Education and Expertise
Tessa studied at Keene State College, where she earned a Bachelor of Arts (BA) in Communication from 2006 to 2010. Her educational background has contributed to her strong written and verbal communication skills, which are essential in her roles within customer service and hospitality. She is committed to continuous learning to enhance her career growth.
Customer Service and Hospitality Experience
With over 10 years of experience in customer service and hospitality, Tessa Di Nardo has developed a strong foundation in delivering high-quality service. Her career reflects a commitment to roles that emphasize customer satisfaction and operational excellence, showcasing her ability to adapt and thrive in dynamic environments.