Ira Burhani
About Ira Burhani
Ira Burhani is a Customer Support Specialist with extensive experience in the customer service sector, particularly in the travel and hospitality industry. He has worked for notable companies including Booking.com and Genpact, demonstrating adaptability and strong communication skills.
Current Role at GetGround
Ira Burhani serves as a Customer Support Specialist at GetGround, a position held since 2021. In this role, Ira utilizes extensive experience in customer service to assist clients effectively. The focus is on providing high-quality support and ensuring customer satisfaction within the organization.
Previous Experience at Booking.com
Prior to joining GetGround, Ira worked at Booking.com as a Customer Service Guest Specialist from 2014 to 2020. This six-year tenure allowed Ira to develop strong skills in customer interaction and problem-solving within the travel and hospitality sector.
Experience at Genpact
Ira's career includes a role at Genpact, where he served as a Process Associate for ten months in 2020. Following this, he transitioned to a Subject Matter Expert position for four months. These roles contributed to his versatility and adaptability in customer service environments.
Background in Ticketing and Reservations
Ira began his career in the travel industry at PT Lion Air, working in Ticketing and Reservations from 2012 to 2014. This two-year experience provided foundational knowledge in customer service within the airline sector.
Education and Expertise in Business English
Ira studied at Universitas Negeri Surabaya, where he earned a Higher Diploma in Business English from 2006 to 2009. This educational background, combined with practical experience, enhances his communication skills with international clients.