Catherine Wilson
About Catherine Wilson
Catherine Wilson is a Customer Success Manager at Gig Wage, where she has worked since 2020. She has a background in product management and customer success at Kangarootime, along with extensive experience in technical support services from her 20 years at Merck.
Current Role at Gig Wage
Catherine Wilson serves as a Customer Success Manager at Gig Wage, a company focused on modernizing the workforce payment process. She has held this position since 2020, contributing to the company's mission of enhancing customer experiences and ensuring client satisfaction. In her role, she utilizes her expertise in risk mitigation and quality assurance to strengthen relationships with key clients.
Previous Experience at Kangarootime
Catherine Wilson worked at Kangarootime from 2017 to 2020, where she held two positions. Initially, she served as a Customer Success Specialist for one year, followed by a two-year tenure as Product Manager. Her work in these roles took place in both Buffalo, NY, and Long Beach, CA. During her time at Kangarootime, she focused on enhancing customer relationships and product offerings.
Long Tenure at Merck
Catherine Wilson spent 20 years at Merck, from 1983 to 2003, where she held the position of Manager Technical Support Services. In this role, she implemented process improvements that enhanced customer experience and ensured quality assurance on a national scale. Her efforts included centralizing and standardizing IT operations to improve compliance and cost-efficiency.
Education and Training
Catherine Wilson studied at Rappahannock Community College, where she completed courses towards a Certificate of General Education. This educational background has provided her with foundational knowledge that supports her professional roles in customer success and technical support.
Expertise in Risk Mitigation and Quality Assurance
Catherine Wilson possesses expertise in risk mitigation and quality assurance. She has demonstrated her ability to identify inefficiencies and drive revenue growth through strategic IT planning and project implementation. Her skills contribute to her effectiveness in managing customer success and enhancing client relationships.