Baby Kumari
About Baby Kumari
Baby Kumari serves as the Head of Client Operations at Xoxoday, where she has developed customer service policies to enhance efficiency. She has extensive experience in client operations and customer success, having worked in various roles at Xoxoday since 2014 and previously at Sulekha.com.
Current Role at Xoxoday
Currently, Baby Kumari serves as the Head of Client Operations at Xoxoday, a position held since 2023. In this role, she focuses on enhancing customer service policies to improve organizational efficiency. Her responsibilities include overseeing client operations and ensuring high levels of customer satisfaction.
Previous Experience at Xoxoday
Prior to her current role, Baby Kumari worked at Xoxoday in various capacities. She served as Senior Manager Implementation & Customer Success from 2018 to 2023, and as Senior Manager - Tech and CS Support from 2017 to 2018. Additionally, she held the position of Manager - Support from 2014 to 2018. Her tenure at Xoxoday has been marked by a focus on customer service and operational excellence.
Experience at Sulekha.com
Before joining Xoxoday, Baby Kumari worked at Sulekha.com New Media Private Limited as a Key Account Manager from 2010 to 2014. During her time there, she managed key accounts and contributed to the company's client relationship strategies.
Educational Background
Baby Kumari has a diverse educational background. She completed her Intermediate at Madhu Vidyanikethan Junior College from 2004 to 2006. She earned a Bachelor of Science in Biotechnology from Mother Theresa Institute of Engineering & Technology from 2007 to 2010. Additionally, she obtained a Master of Business Administration from JNTUA University from 2016 to 2018.
Skills and Expertise
Baby Kumari is proficient in developing customer service policies and measuring customer satisfaction to drive service improvements. She has a strong capability in identifying and resolving issues through effective solutions. Her leadership style fosters a team environment that encourages high levels of motivation and team spirit.