Manoj Guptaa
About Manoj Guptaa
Manoj Guptaa serves as the Business Head at Xoxoday, a position he has held since 2021. With a background in operations and client services, he has significantly contributed to various roles within the company and has experience in enhancing employee and customer experiences through innovative programs.
Work at Xoxoday
Manoj Gupta has held multiple roles at Xoxoday since 2012. He currently serves as the Business Head, a position he has held since 2021. Prior to this role, he worked as the Head of Operations & Client Services from 2015 to 2020, and as the General Manager of Sales from 2018 to 2020. His earlier positions at Xoxoday include Sr. Manager - Operations & Client Services and Manager - Operations & Client Services. Throughout his tenure, he has contributed to various operational and strategic initiatives.
Previous Experience at Flipkart
Before joining Xoxoday, Manoj Gupta worked at Flipkart as a Specialist in Return Management from 2011 to 2012. His role involved managing return processes and ensuring customer satisfaction during product returns. This experience provided him with insights into e-commerce operations and customer service.
Education and Expertise
Manoj Gupta completed his education at Central Academy Schools in Lucknow, where he studied Science from 2005 to 2007. He furthered his studies at Brindavan College in Bengaluru, earning a Bachelor's degree in Computer Programming, Specific Applications from 2007 to 2010. His educational background supports his expertise in operations and client services within the business sector.
Achievements in Business Development
Manoj Gupta has played a significant role in developing and implementing a business plan for Youforia, focusing on enhancing employee and customer experiences through rewards and recognition programs. He has also been instrumental in transforming Youforia's operations to offer a comprehensive gifting solution that includes both physical and digital gifts, demonstrating his capability in business development and operational management.
Supply Chain Management Expertise
In his capacity at Youforia, Manoj Gupta has been key in setting up and managing the supply chain management system. His efforts have ensured seamless operations, contributing to the overall efficiency and effectiveness of the company's logistics and service delivery.