David Tambascio
About David Tambascio
David Tambascio is a Command Center Dispatcher and Customer Service professional at Gillmore Security Systems, Inc. in Cleveland, OH, with over 11 years of experience in alarm monitoring and dispatch operations, and holds an Associate Degree in Criminal Justice.
Work at Gillmore Security Systems
David Tambascio has been employed at Gillmore Security Systems, Inc. as a Command Center Dispatcher and Customer Service representative since 2013. In this role, he is responsible for monitoring alarm systems and providing customer support. His tenure at the company spans over 11 years, during which he has developed expertise in alarm monitoring and dispatch operations.
Education and Expertise
David Tambascio studied at Lakeland Community College, where he earned an Associate Degree of Applied Science in Criminal Justice from 1997 to 2000. He also attended the Ohio Peace Officer Training Academy, achieving a certificate in 2001 after an 11-month program. His education has provided him with a strong foundation in law enforcement and security operations.
Background in Alarm Dispatching
Before joining Gillmore Security Systems, David worked as an Operator/Alarm Dispatcher at U.S. Protective Services / Quick Response Monitoring Center from 2010 to 2013. He gained experience in alarm monitoring during this three-year period. Additionally, he served as a Patrol Officer 2 at University Hospitals of Cleveland from 2005 to 2009, further enhancing his skills in security and emergency response.
Technical Skills and Certifications
David is proficient in using Bold - Manitou CS software, which is designed for alarm monitoring and dispatch operations. He is also skilled in Sedona Office software, tailored for alarm companies to manage their operations. David holds a CSAA Level 2 Dispatcher certification, indicating advanced skills in alarm monitoring and dispatching. He has experience providing technical support for alarm systems, assisting clients in troubleshooting issues prior to dispatching technicians.