Frazer Mc Naughton
About Frazer Mc Naughton
Frazer Mc Naughton is a Responsible Gambling Officer at GIMO Global Interactive Marketing Online Ltd in London, England, where he has worked since 2021. He has a background in various roles within the gambling and retail sectors, including positions at William Hill and Sainsbury's, and is dedicated to improving processes and ensuring customer safety in gambling.
Work at GIMO
Frazer Mc Naughton has been employed at GIMO Global Interactive Marketing Online Ltd as a Responsible Gambling Officer since 2021. In this role, he focuses on ensuring customer safety in gambling through a data-driven, analytical, and risk-based approach. His responsibilities include implementing strategies that promote responsible gambling practices and enhance customer protection.
Previous Experience in Gambling Sector
Prior to his current position, Frazer Mc Naughton worked at William Hill as a Safer Gambling Officer from 2019 to 2021. In this capacity, he contributed to the development of safer gambling initiatives. He also served as a Customer Experience Manager at William Hill from 2017 to 2019, where he focused on improving customer interactions and experiences.
Entrepreneurial Background
Frazer Mc Naughton was the owner of Whistlefield Inn in Dunoon, Scotland, from 2016 to 2017. This experience provided him with insights into business management and customer service in the hospitality industry.
Retail Management Experience
Frazer Mc Naughton has a background in retail management, having worked at Sainsbury's as a Night Shift Team Leader from 2010 to 2015. He also held the position of Deputy Store Manager at Lidl GB for one year in 2015-2016. These roles contributed to his leadership skills and operational management experience.
Continuous Improvement Focus
Frazer Mc Naughton is passionate about continuous improvement and actively seeks opportunities to drive process change within teams. His approach emphasizes the importance of enhancing operational efficiency and customer safety in his professional roles.