Myrto Kritsova
About Myrto Kritsova
Myrto Kritsova is a customer service professional at GIMO Global Interactive Marketing Online Ltd in London, England, where she has worked since 2020. She holds a Bachelor's degree in Business Administration and Management from the University of Macedonia and has experience in various customer service roles, achieving a high partner satisfaction target.
Work at GIMO
Myrto Kritsova has been employed at GIMO Global Interactive Marketing Online Ltd since 2020, where she serves in the customer service department. Over her four years in this role, she has developed skills in performance analytics, utilizing Tableau to track and analyze service metrics. Her responsibilities include providing commercial advice and working with key performance indicators (KPIs) to improve partner satisfaction. Kritsova has achieved a Partner Satisfaction target of 94.87%, demonstrating her effectiveness in her position.
Education and Expertise
Myrto Kritsova holds a Bachelor's degree in Business Administration and Management from the University of Macedonia, where she studied from 2012 to 2017. Additionally, she has completed a Certificate of Proficiency in English from the University of Michigan. Kritsova also obtained a Zertifikat der Deutschen Sprachkenntnisse from PALSO in Greece. Her educational background is complemented by expertise in Emergency Management, which enhances her capabilities in customer service.
Previous Work Experience
Before joining GIMO, Myrto Kritsova gained valuable experience in customer service roles. She worked as a Customer Service Specialist at Booking.com from 2019 to 2020, following a year as Cabin Crew at Ryanair from 2018 to 2019. Additionally, she participated in a Work Experience Program at Sky in 2016, which provided her with foundational skills in the industry. This diverse background has contributed to her proficiency in customer service.
Skills and Performance Metrics
In her current role at GIMO, Myrto Kritsova employs various skills to enhance customer service delivery. She utilizes Tableau for performance analytics and focuses on key performance indicators (KPIs) to drive improvements in partner satisfaction. Her ability to provide commercial advice and achieve high satisfaction targets reflects her commitment to excellence in customer service.