Verona Snijder
About Verona Snijder
Verona Snijder is a Customer Service Supervisor at GIMO Global Interactive Marketing Online Ltd in London, where she has worked since 2019. With a background in hospitality and extensive experience in customer service, she is recognized for her empathy and listening skills.
Work at GIMO
Verona Snijder has been employed at GIMO Global Interactive Marketing Online Ltd since 2019. She initially worked as a Customer Service Executive, focusing on Dutch and English communication. In 2021, she advanced to the position of NL Customer Service Supervisor, where she has been responsible for overseeing customer service operations for three years. Her tenure at GIMO has allowed her to develop a strong understanding of customer service dynamics in a multilingual environment.
Previous Employment Experience
Before joining GIMO, Verona held various customer service and sales roles. She worked as a Receptionist at The Barn Hotel for one month in 2019 and served as a Dutch Customer Service Advisor at HGS - Hinduja Global Solutions for two months in the same year. Additionally, she was a Dutch/English Speaking Customer Service Agent at MADE.COM for five months. Her experience also includes roles as a Sales Specialist at Hudson's Bay Nederland and Willemsen Mode B.V., where she developed her sales and customer interaction skills.
Education and Expertise
Verona studied at Rijn IJssel, where she focused on Tourism Leisure & Hospitality. She completed her studies with an Mbo qualification from 2014 to 2016. This educational background has equipped her with a solid understanding of hospitality services, which she applies in her customer service roles. Her expertise is further enhanced by her ability to communicate effectively in both Dutch and English.
Skills and Personal Attributes
Verona possesses strong empathy and listening skills, which are essential in her customer service roles. Her caring personality contributes to her effectiveness in addressing customer needs and concerns. These attributes, combined with her educational background in hospitality, enable her to deliver high-quality service and foster positive customer relationships.
Career Development
Throughout her career, Verona has progressed through various roles in customer service and sales, demonstrating her adaptability and commitment to professional growth. She has taken on leadership responsibilities, such as her current position as NL Customer Service Supervisor at GIMO. Her diverse work experience, including roles in different sectors, has provided her with a broad perspective on customer service and operational management.