Brandon Key
About Brandon Key
Brandon Key is a Customer Success Manager at GitGuardian, where he has worked since 2023. He holds a BA in Mass Communication/Media Studies and Spanish Language and Literature from Northeastern University and has extensive experience in customer success and sales engineering across various companies.
Work at GitGuardian
Brandon Key has been serving as a Customer Success Manager at GitGuardian since 2023. His role involves ensuring customer satisfaction and success through effective communication and support. He operates remotely from Boston, Massachusetts. In this position, he focuses on implementing strategies that enhance customer engagement and retention.
Education and Expertise
Brandon Key studied at Northeastern University, where he earned a Bachelor of Arts degree in Mass Communication/Media Studies and Spanish Language and Literature between 1999 and 2004. His educational background provides him with a strong foundation in communication and media, which supports his current role in customer success management.
Previous Experience
Before joining GitGuardian, Brandon held various roles at CustomerGauge from 2020 to 2022, including Lead Sales Engineer, Customer Success Manager, and Implementation Manager. He also worked as the Department Head/Sr. Manager of Sales Engineering and Implementation Lead. Prior to that, he was an Implementation Program and Project Manager at One Door from 2016 to 2019, and he gained experience at Apple Retail and Northern Parklife, Inc. in various technical and customer-facing roles.
Achievements in Customer Success
Brandon Key implemented a customer feedback loop known as the Voice of the Customer Program, achieving a best-in-class rating within the first six months. He collaborated with the Product team to prioritize and implement new features, which improved product usability and increased customer adoption rates. Additionally, he established a robust customer communication framework that enhanced communication effectiveness and reduced response times.