Christy O'dell
About Christy O'dell
Christy O'dell is a Customer Service Supervisor at Glanbia Nutritionals, where she coordinates logistics and manages customer expectations. She has a background in purchasing and procurement, with experience in various roles since 2006.
Work at Glanbia Nutritionals
Christy O'dell has been employed at Glanbia Nutritionals as a Customer Service Supervisor since 2020. In this role, she coordinates with logistics, warehouse, and production teams to manage shipment schedules and address any changes or delays. Her responsibilities include collaborating with commercial leads and finance to manage daily cheese pricing and ensure invoice accuracy for relevant accounts. O'dell also oversees timecard administration, performance feedback, and development plans for customer service employees.
Previous Experience at Commercial Creamery Company
Before joining Glanbia Nutritionals, Christy O'dell worked at Commercial Creamery Company as a Purchasing Agent/Freight Coordinator from 2006 to 2012. During her six years in this position, she gained experience in procurement and logistics, which contributed to her expertise in managing customer expectations through effective communication and coordination with various departments.
Education and Expertise
Christy O'dell studied at the College of Southern Idaho from 2001 to 2003, focusing on General Education and Microbiology. She also pursued further education at the Next Level Purchasing Association from 2007 to 2010, where she studied Purchasing, Procurement/Acquisitions, and Contracts Management, achieving SPSM Certification. Additionally, she completed her high school education at Jerome High School, earning a High School Diploma from 1997 to 2000.
Skills in Customer Service and Coordination
O'dell possesses expertise in managing customer expectations through effective communication and coordination with various departments. Her role requires her to provide coordination among logistics, warehouse, and production teams, ensuring that shipment schedules are met and any changes or delays are addressed promptly. This skill set is essential for maintaining high levels of customer satisfaction.