Mohammed Amine Frakso, E MBA
About Mohammed Amine Frakso, E MBA
Mohammed Amine Frakso is a Customer Service Manager with extensive experience in operations management and business development across various industries. He has held leadership roles at companies such as Hertz, Terrafix® Geosynthetics Inc., and Glanbia Nutritionals, and possesses multiple academic qualifications including an Executive MBA and a Master of Science in Data Science.
Current Role at Glanbia Nutritionals
Mohammed Amine Frakso serves as the Customer Service Manager at Glanbia Nutritionals, a position he has held since 2023. In this role, he oversees customer service operations across the Americas, ensuring high levels of customer satisfaction and efficient service delivery. His extensive background in customer service management supports his effectiveness in this position.
Previous Experience in Operations Management
Frakso has a solid history in operations management, having worked at Hertz and Enterprise Holdings Inc. He served as Operations Manager at Hertz from 2015 to 2018 in Calgary and briefly in Dorval, Quebec. His responsibilities included managing daily operations and ensuring service quality. Additionally, he worked as a Tri-brand Assistant Manager at Enterprise Holdings Inc. from 2011 to 2014, further enhancing his operational expertise.
Business Development Experience
Frakso has demonstrated a strong capability in business development, particularly during his tenure as Business Development Manager at Terrafix® Geosynthetics Inc. from 2021 to 2023. His role involved identifying growth opportunities and fostering relationships within the geosynthetics industry, contributing to the company's expansion and market presence.
Educational Background
Frakso has a comprehensive educational background that includes a Bachelor of Business Administration (BBA) from UQAM | Université du Québec à Montréal, completed from 2006 to 2010. He furthered his studies with an Executive MBA in Business Analytics Leadership from the University of Fredericton, achieved between 2016 and 2018. Additionally, he obtained a Master of Science in Data Science from Bellevue University from 2019 to 2021.
Leadership in Sales and Customer Service
Frakso has held various leadership roles in sales and customer service, showcasing his versatility across different sectors. He worked as a Sales and Customer Service Team Lead at Bell from 2007 to 2010 and has extensive experience in customer service management across multiple industries, including telecommunications and geosynthetics. His leadership skills have been pivotal in driving team performance and enhancing customer experiences.