Angela Munro
About Angela Munro
Angela Munro is an IT Service Desk Agent at Glencore, with a background in ICT and Networking. She holds a Master of Science in Advanced Network Engineering and has diverse work experience across various roles in Switzerland.
Current Role at Glencore
Angela Munro currently serves as an IT Service Desk Agent at Glencore, a position she has held since 2021. In this role, she is responsible for providing technical support and assistance to users within the organization. Her work involves troubleshooting IT issues, managing service requests, and ensuring efficient operation of IT services. Glencore is a leading global commodity trading and mining company, and Munro's contributions support its operational efficiency.
Education and Expertise
Angela Munro has a strong educational background in IT and networking. She is pursuing a Bachelor of Science in IT & Computing at The Open University, a program she began in 2015. Additionally, she holds a Master of Science in Advanced Network Engineering, which she completed from 2019 to 2022. Munro also earned a Postgraduate Diploma in the same field from 2019 to 2021. Her qualifications are complemented by a Cisco Certified Network Associate (Routing & Switching) certification.
Professional Background
Angela Munro has a diverse professional background with experience in various roles and industries. She worked as a Network & Telecommunications Intern at O-I from 2020 to 2021 and served as an Administrative Assistant at the same company from 2015 to 2021. Prior to that, she held positions at Nissan Motor Corporation as a Fleet Manager in 2011, and as a Global Relocation Associate at JTI in 2012. Additionally, she worked as a Consultant at Wall Street English from 2009 to 2011 and as a Sponsorship Assistant at CAA Eleven from 2013 to 2014.
Academic Qualifications
Angela Munro's academic journey includes a Bachelor of Arts in English Literature from the University of Glasgow, which she completed from 2005 to 2009. Her commitment to furthering her education is evident in her studies at The Open University, where she has pursued both a Postgraduate Diploma and a Master of Science in Advanced Network Engineering. This combination of qualifications reflects her dedication to both the humanities and technical fields.