Darien Taylor
About Darien Taylor
Darien Taylor is an Information Technology Help Desk Technician at Glencore in Sudbury, Ontario, where he has worked since 2022. He has a diverse background in IT and business development, with previous roles at various companies including Snagged Internet Services and DSI Underground Canada Ltd.
Work at Glencore
Darien Taylor has been employed at Glencore as an Information Technology Help Desk Technician since 2022. In this role, he services critical mine operation hardware and software, ensuring efficient operations in a fast-paced environment. He assists with IT needs for over 1,300 employees across five sites in Sudbury, Ontario. His responsibilities include managing Active Directory, software installations, and addressing Cisco networking and phone issues. Taylor's role is essential in facilitating the transition of support tickets to SA1s and SA2s.
Previous Employment Experience
Before joining Glencore, Darien Taylor held various positions in the information technology and business development sectors. He worked as a Business Development Manager at Snagged Internet Services for four months in 2017. He also served as a Digital Media Specialist and IT Manager at Northern Life, sudbury.com, and Northern Ontario Business from 2019 to 2020. Additionally, he held roles at Jump Plus+ Apple Premium Reseller and easyhome, gaining diverse experience in sales, marketing, and IT support.
Education and Expertise
Darien Taylor studied at Canadore College, where he completed a program in Computer Programmer Analyst from 2004 to 2007. He also attended Lockerby Composite School, focusing on the Science and Technology Education Program. His educational background provides a strong foundation for his work in information technology, particularly in managing IT support and digital media.
Technical Skills and Responsibilities
In his current role and previous positions, Darien Taylor has developed a range of technical skills. He manages Active Directory and oversees software installations. His expertise extends to Cisco networking and phone systems, which are critical for maintaining communication and operational efficiency. Taylor's responsibilities include assisting a large workforce with various IT needs, demonstrating his capability in a demanding technical environment.