Graham Smith
About Graham Smith
Graham Smith is a Senior IT Support Analyst at Glencore PLC, where he has worked since 2015. He has extensive experience in IT support, project management, and team development, having previously held roles at Workshare and Skibo Technologies Ltd.
Current Role at Glencore
Graham Smith serves as a Senior IT Support Analyst at Glencore PLC, a position he has held since 2015. Based in London, United Kingdom, he has accumulated nine years of experience in this role. His responsibilities include providing technical support and managing IT projects, focusing on team development and project management.
Previous Experience at Workshare
Before joining Glencore, Graham Smith worked at Workshare in two capacities. He was a Customer Technical Support representative from 2013 to 2014 and then advanced to the role of Customer Support Team Manager from 2014 to 2015. His tenure at Workshare provided him with experience in customer service and team management.
Background in IT Support
Graham has a solid background in IT support, having worked as an IT Desktop Support Analyst at Skibo Technologies Ltd from 2007 to 2012. This five-year role involved providing desktop support and troubleshooting technical issues, contributing to his expertise in IT services.
Education and Training
Graham Smith attended Torry Academy from 1994 to 1998, where he completed his education over four years. His academic background laid the foundation for his career in IT and support services.
Project Management and Team Development Skills
Graham has transitioned from a technical IT role to focusing on IT Project Management and Team Development. He has experience managing small and medium-sized IT projects and has worked under ITIL principles, particularly in outsourced IT services and internal project management during his time at Hess for over three years.