Jay Hakola
About Jay Hakola
Jay Hakola is a Network Officer at Glencore, where he has worked since 2020, managing a complex network infrastructure in Mount Isa, Queensland. He has a background in information technology, having studied Business Informatics at James Cook University and previously served as an IS&T Field Support Officer at Glencore from 2018 to 2020.
Work at Glencore
Jay Hakola has been employed at Glencore since 2020, serving as a Network Officer in Mount Isa, Queensland, Australia. In this role, he is responsible for maintaining and monitoring a complex network infrastructure that includes over 700 Layer 2 and Layer 3 switches, 300 wireless access points, and 16 routers. He utilizes advanced tools such as Fortinet's FortiGate, FortiManager, and FortiAnalyzer for network security management. Hakola also participates in an on-call roster, providing 24/7 technical support to ensure network reliability and performance.
Previous Role at Glencore
Prior to his current position, Jay Hakola worked at Glencore as an IS&T Field Support Officer from 2018 to 2020. During his two years in this role, he contributed to the support and maintenance of the company's information systems and technology infrastructure in Mount Isa. This experience laid the groundwork for his current responsibilities as a Network Officer.
Education and Expertise
Jay Hakola studied at James Cook University, where he earned a Bachelor of Information Technology with a focus on Business Informatics from 2011 to 2013. His educational background provides a strong foundation for his work in network management and support. Hakola has developed expertise in network security, monitoring, and automation, employing tools such as Nozomi Networks' Guardian and Central Management Console, as well as automating configuration changes using Python, Solarwinds, and Cisco DNA Center.
Network Management Responsibilities
In his role as a Network Officer, Jay Hakola provides Level 2 and 3 support for over 4000 end-users across eight sites in Queensland and the Northern Territory. He is responsible for creating and maintaining comprehensive documentation for all implemented networks, ensuring that technical information is accessible and up-to-date. His hands-on experience with Cisco Identity Services Engine and Cisco Smart Software Manager further enhances his ability to manage and secure network operations.