Sarath Vincent Mathew
About Sarath Vincent Mathew
Sarath Vincent Mathew is a Service Desk Analyst at Glencore in Townsville, Queensland, Australia, where he has worked since 2021. He earned a Bachelor of Technology in Information Technology from James Cook University, completing his studies in 2023.
Work at Glencore
Sarath Vincent Mathew has been employed at Glencore since 2021. He holds the position of Service Desk Analyst, where he is responsible for providing technical support and assistance to users. His role involves troubleshooting issues, managing service requests, and ensuring efficient IT service delivery. He is based in Townsville, Queensland, Australia.
Education and Expertise
Sarath Vincent Mathew studied at James Cook University, where he pursued a Bachelor of Technology (BTech) in Information Technology. His studies spanned from 2019 to 2023, equipping him with foundational knowledge and skills in IT. This educational background supports his current role in providing technical support and managing IT services.
Background
Sarath Vincent Mathew has a background in information technology, having completed his degree at James Cook University. His academic journey has provided him with the necessary skills to excel in his current position as a Service Desk Analyst at Glencore. His experience in the field contributes to his effectiveness in addressing user needs and resolving technical issues.
Professional Experience
Since starting his career at Glencore in 2021, Sarath Vincent Mathew has accumulated three years of experience as a Service Desk Analyst. His role involves direct interaction with users, requiring strong communication and problem-solving skills. This experience has allowed him to develop a practical understanding of IT service management and user support.