Ebony Dixon
About Ebony Dixon
Customer Success Manager Focused on IT and SaaS Support, Specializing in Change Management As a Customer Success Manager, I have been acknowledged for talents within customer training, retention and project management. I have proven success in targeting the right programs and gaining clients trust, which helps steer the adoption of new and innovative tools that drive increases in their interactions and revenue. I am an accomplished Customer Success manager who is hands on throughout the customer lifecycle from implementation to deployment, which allows me the flexibility to engage and provide continuous input while utilizing my team through collaboration. I drive post-deployment customer success by promoting best practices to accelerate adoption, cultivating relationships, and ultimately aligning on and driving success. With 20+ years of customer facing experience in the technology industry, including 4+ years growing and retaining Fortune 500 Enterprise customer programs, I make it my goal to ensure customers are getting the most value out of the product. My continual successes include growing technical SaaS customer programs and managing on time deployments amongst last minute roadblocks. I eagerly await my next opportunity. If you would like to network regarding Customer Success and Change Management – let’s talk! ☛ ebonydixoncollins@gmail.com Core skills: SaaS and Enterprise client retention and growth. Customer advocate, address needs/issues cross-departmentally and program-manage customer concerns. Cement myself as a trusted/strategic advisor with customers and drive continued value of products and services. Good technical and problem solving skills coupled with the ability to provide quick resolution to problems.