Priya Loknath
About Priya Loknath
Priya Loknath is a Customer Success Associate at GLIDER.ai, where she has worked since 2020. With a background in business and extensive experience in customer success operations, she has contributed to AI-based hiring solutions and talent acquisition strategies.
Work at Glider
Priya Loknath has been employed at Glider.ai as a Customer Success Associate since 2020. In this role, she focuses on enhancing customer satisfaction and success through effective communication and support. She has contributed to the implementation of AI-based hiring solutions, which have improved the recruitment process for various global brands. Her work involves managing customer success operations, particularly across the US and Pan India regions, ensuring that clients maximize the value of Glider's offerings.
Education and Expertise
Priya Loknath studied at Jain College, where she pursued a degree in Business/Commerce from 1994 to 2008. She furthered her education at INHS, also in Business/Commerce, from 2010 to 2013. Her academic background has equipped her with a solid foundation in business principles. Priya possesses expertise in utilizing virtual assessments and coding/video interviews, which are essential for improving talent acquisition strategies in her current role.
Background
Before joining Glider.ai, Priya worked at TeleDirect as a Customer Service Team Lead from 2019 to 2020 in Singapore. In this position, she managed a team and focused on delivering high-quality customer service. Prior to that, she spent four years at Cognizant Technology Solutions as a Senior Research Associate from 2011 to 2015 in Bangalore. This diverse experience in customer service and research roles has contributed to her skills in managing customer success operations effectively.
Professional Experience
Priya Loknath has accumulated significant experience in customer success operations over her career. Her tenure at TeleDirect and Cognizant Technology Solutions provided her with valuable insights into customer service and research methodologies. At Glider.ai, she leverages her past experiences to enhance customer engagement and satisfaction, particularly in the context of AI-driven recruitment solutions. Her ability to manage operations across different regions, including the US and Pan India, showcases her adaptability and understanding of diverse markets.