Andres Jaan Tack
About Andres Jaan Tack
Andres Jaan Tack is a Group Product Manager at Glia, where he leads the Visitor-Operator Experience group and oversees the development of the Glia Media Stack. He has extensive experience in product management and software engineering, having previously worked at Twilio and TransferWise.
Current Role at Glia
Andres Jaan Tack serves as the Group Product Manager at Glia, a position he has held since 2023. He is responsible for the development of the Glia Media Stack, which includes interoperability with PSTN telephone networks. Tack leads the Visitor-Operator Experience (VOX) group, the largest team within Glia's R&D organization. His focus includes enhancing browser and mobile user experiences, particularly through features such as live observation and co-browsing. He also supports and grows a team of IC Product Managers and Product Designers, contributing to the overall success of Glia.
Previous Experience at Twilio
Prior to joining Glia, Tack worked at Twilio in various roles from 2015 to 2021. He began as a Tech Lead (Senior Developer) from 2015 to 2017, where he contributed to the development of communication solutions. He then transitioned to the role of Group Product Manager for the Conversations API from 2019 to 2021. During this time, he also served as a Staff Product Manager for the Conversations API for a brief period in 2021 and as a Senior Product Manager for Messaging from 2017 to 2019. His work at Twilio focused on messaging solutions, including SMS and in-app messaging.
Educational Background
Andres Jaan Tack holds a Bachelor's degree in Computer Science from the University of Illinois Urbana-Champaign, which he completed from 2004 to 2008. He furthered his education by obtaining a Master's degree in Computer Science from the University of Wisconsin-Madison, studying from 2008 to 2010. His academic background laid the foundation for his career in technology and product management.
Early Career Experience
Before his tenure at Twilio, Tack gained experience as a Senior Software Engineer at Skype from 2010 to 2014, where he worked for four years. He also held a position as a Senior Software Engineer at TransferWise for eight months in 2014 to 2015. These roles contributed to his technical expertise and understanding of software development, which he later applied in product management.
Technical Focus and Contributions
In his current role at Glia, Tack oversees the core engagement routing engine, known as ACD in CCaaS terminology. He manages the development of messaging solutions, which include SMS, in-app messaging, and secure messaging. His contributions focus on enhancing user engagement and automating features to improve overall communication experiences.