Brian Erdmann
About Brian Erdmann
Brian Erdmann is a Sr. Enterprise Customer Success Manager at Glia, recognized as Customer Success Manager of the Year in 2023. He has extensive experience in customer support and implementation roles across various companies, including Zywave and Motus, LLC.
Current Role at Glia
Brian Erdmann serves as a Senior Enterprise Customer Success Manager at Glia, a position he has held since 2023. In this role, he focuses on enhancing customer experiences and ensuring that enterprise clients achieve their business objectives through effective use of Glia's solutions. His responsibilities include developing innovative strategies to support partners in their growth.
Previous Experience at Zywave
Brian Erdmann has extensive experience at Zywave, where he worked in various roles from 2011 to 2015. He began as a Partner Support Technician, then transitioned to Team Lead - Partner Support, and later served as a SaaS Implementation Consultant. His time at Zywave contributed to his understanding of customer support and implementation processes in the software as a service industry.
Experience at Motus, LLC
At Motus, LLC, Brian held multiple positions from 2018 to 2022. He started as a Transition Specialist, then became a Customer Success Manager, and later worked as an Implementation Specialist. His roles involved facilitating customer onboarding and ensuring successful implementation of Motus's services, which enhanced his skills in customer success management.
Educational Background
Brian Erdmann earned his Bachelor's degree in Sociology with a Criminal Justice Emphasis from the University of Wisconsin-Whitewater, completing his studies from 2004 to 2007. This educational background provided him with a foundation in understanding social dynamics and human behavior, which he applies in his customer-focused roles.
Recognition and Professional Development
In 2023, Brian was recognized as Customer Success Manager of the Year at Glia, highlighting his contributions to the field of customer success. He actively seeks opportunities for personal and professional development, demonstrating a commitment to continuous improvement in his career.