Briana Baer Hundert
About Briana Baer Hundert
Briana Baer Hundert is a Senior Customer Success Manager at Glia, where she has worked since 2022. She has extensive experience in customer success and management roles across various companies, including Glia, Lua, and SEPHORA.
Current Role at Glia
Briana Baer Hundert serves as the Senior Customer Success Manager, Enterprise at Glia. She has held this position since 2022, contributing to the company's focus on enhancing customer experiences and ensuring client satisfaction. Her role involves managing enterprise-level accounts and developing strategies to improve customer engagement and retention.
Previous Experience at Glia
Prior to her current role, Briana worked at Glia as a Customer Success Manager from 2020 to 2022. During her tenure, she focused on building strong relationships with clients and addressing their needs effectively. Her experience at Glia laid the foundation for her advancement to a senior management position.
Professional Background in Customer Success
Briana has extensive experience in customer success roles across various companies. She worked at Lua as a Customer Success Manager from 2016 to 2018, where she was involved in client management until the company's acquisition by Life Biosciences. She then served as the Customer Experience Lead at Life Biosciences in 2019.
Experience in Retail and Marketing
Briana's career began in the retail sector, where she held multiple positions at SEPHORA. She worked as a Beauty Advisor, Team Lead, and Marketing Coordinator, gaining valuable insights into customer service and marketing strategies. Additionally, she served as a Senior Customer Service Supervisor at SpaceNK, further enhancing her skills in customer relations.
Educational Background
Briana studied at City College of San Francisco, where she gained foundational knowledge that supports her career in customer success and management. Her education has equipped her with essential skills applicable to her roles in various industries.