Jillian Mc Kigney
About Jillian Mc Kigney
Jillian McKigney is a Senior Strategic Customer Success Manager at Glia, with a background in economics and extensive experience in customer success and digital strategy consulting. She has worked in various roles across multiple companies, including EY and Oppenheimer & Co. Inc., and is an advocate for financial education in underserved communities.
Current Role at Glia
Jillian Mc Kigney serves as a Senior Strategic Customer Success Manager at Glia, a position she has held since 2021. In this role, she focuses on enhancing customer experiences and ensuring successful outcomes for clients in the New York City Metropolitan Area. Her responsibilities include developing strategies to improve customer engagement and satisfaction, aligning client goals with company offerings, and fostering long-term relationships.
Previous Experience
Prior to her current role, Mc Kigney gained diverse experience in various positions. She worked at EY as a Manager Digital Strategy Consultant from 2016 to 2021, where she contributed to digital transformation projects. Earlier, she held internships at Oppenheimer & Co. Inc. in 2014 and 2015, gaining insights into marketing and finance. Additionally, she worked as a Sales Associate at lululemon athletica in 2014, enhancing her customer service skills.
Education and Academic Background
Jillian Mc Kigney earned her Bachelor's degree in Economics from Villanova University, where she studied from 2012 to 2016. Her academic background provided her with a strong foundation in economic principles and analytical skills. She also attended The Ursuline School from 2008 to 2012, completing her secondary education.
Volunteer Work and Community Engagement
While working at EY, Mc Kigney volunteered for annual service days through Junior Achievement. In this capacity, she educated children on financial services in underserved classrooms in Manhattan. This involvement reflects her commitment to community service and education, particularly in promoting financial literacy among young people.
Achievements and Awards
Jillian Mc Kigney achieved the Girl Scouts of USA Gold Award, which is a significant recognition that grants lifetime membership to the organization. This award highlights her dedication to community service and leadership during her time in the Girl Scouts.