Jordan Moore Falzarano
About Jordan Moore Falzarano
Jordan Moore Falzarano is an Enterprise Customer Success Manager with a background in Economics and extensive experience in customer success and strategy roles across various companies, including Glia and American Express. He specializes in enhancing customer interactions for financial institutions through digital solutions and optimizing customer engagement channels.
Work at Glia
Jordan Moore Falzarano currently serves as an Enterprise Customer Success Manager at Glia, a role he has held since 2022. In this position, he focuses on enhancing customer interactions for financial institutions through innovative digital solutions. Prior to this role, he worked as a Customer Success Manager at Glia from 2021 to 2022, where he contributed to driving revenue and customer loyalty by optimizing customer interaction channels.
Education and Expertise
Jordan Moore Falzarano holds a Bachelor of Arts in Economics from Fordham University. Additionally, he studied International Economics at Boston University London, where he also earned a bachelor's degree. His expertise lies in integrating digital customer service with traditional call center operations, utilizing a ChannelLess™ Architecture to improve customer/member interactions.
Background
Before joining Glia, Jordan worked at Pearson Education Services Private Limited from 2017 to 2019, focusing on strategy and execution in the Greater New York City Area. He has also held various positions at American Express, including Project Manager and roles in Business Strategy & Operations from 2013 to 2017. His experience includes working as a Senior Recruitment Consultant at Michael Page from 2019 to 2021.
Achievements
Throughout his career, Jordan has specialized in enhancing customer interactions for financial institutions. His work emphasizes driving revenue, efficiency, and customer loyalty by optimizing the mix of customer interaction channels. His background in project management and strategy has contributed to his effectiveness in customer success roles.