Karen Alonzo
About Karen Alonzo
Karen Alonzo is an Enterprise Customer Success Associate at Glia, where she develops tailored success plans for enterprise clients. With a background in education and experience in customer success, she effectively builds relationships and empowers stakeholders to enhance product adoption.
Work at Glia
Karen Alonzo has been serving as an Enterprise Customer Success Associate at Glia since 2022. In this role, she develops detailed success plans tailored to the specific goals of enterprise clients. She engages in deep discovery processes to thoroughly understand the needs of client organizations. Additionally, she empowers stakeholders within these organizations to become product champions, which facilitates better product adoption. Her data-driven approach enhances customer success strategies, ensuring that clients achieve their desired outcomes.
Education and Expertise
Karen Alonzo holds a Bachelor's degree from Columbia University in the City of New York. Her educational background contributes to her expertise in customer success, particularly in developing strategies that are informed by data. This educational foundation supports her ability to build multithreaded customer relationships, leveraging skills gained from her teaching experience.
Previous Experience at SV Academy
Prior to her current role, Karen Alonzo worked at SV Academy as a Customer Success Fellow for one month in 2022. This position provided her with insights into customer success methodologies and practices, further enhancing her skills in the field.
Background in Education
Karen Alonzo has a background in education, having worked as a Teacher Assistant at Amber Charter Schools in New York from 2019 to 2021. This experience allowed her to develop strong interpersonal skills and the ability to build relationships, which she applies in her current role to foster customer success.