Kendra Bernstein
About Kendra Bernstein
Kendra Bernstein is a Strategic Customer Success Manager with a strong background in operations improvement and product management. She has held various roles in customer success and finance across multiple companies, including Qualtrics and Glia, and holds an MBA from the University of Colorado Boulder.
Current Role at Glia
Kendra Bernstein serves as a Strategic Customer Success Manager at Glia, a position she has held since 2023. In this role, she focuses on enhancing customer experiences and driving value realization through strategic consulting. Her responsibilities include operations improvement and product management, where she applies her extensive knowledge in customer retention and growth.
Previous Experience at Qualtrics
Before joining Glia, Kendra worked at Qualtrics as a Principal Enterprise Customer Success Consultant from 2020 to 2023. During her three years in this role, she was based in Utah and specialized in SaaS implementations. Her work involved mobilizing global teams to achieve effective solutions for clients, emphasizing customer satisfaction and retention.
Educational Background
Kendra holds an MBA from the University of Colorado Boulder, where she studied Business Administration with an emphasis in International Management and Entrepreneurship. Additionally, she earned a Bachelor of Science in Engineering (BSE) from the University of Michigan College of Engineering, focusing on Industrial and Operations Engineering with an emphasis in Project Management and Human Factors.
Career at Banana Republic
Kendra has extensive experience in the retail sector, having worked at Banana Republic in various roles. She served as Senior Manager of Finance and Operations from 2013 to 2014, and earlier held positions as Manager of Budget and Sample Room from 2007 to 2013, and as Consultant in Technical Design from 2007 to 2008. Her roles involved overseeing operational efficiencies and budget management.
Experience at Vayu, Inc.
Kendra was an Executive Project Manager at Vayu, Inc. from 2018 to 2020. In this role, she focused on project management and operational strategies, contributing to the company's objectives through effective leadership and team mobilization. Her efforts were aimed at fostering employee motivation and development.