Michelle Audrey Walsh
About Michelle Audrey Walsh
Michelle Audrey Walsh is the Director of Enterprise Customer Success at Glia, bringing extensive experience in client success and business strategy across various industries. She holds both a JD from Columbia Law School and an MBA from Columbia Business School, showcasing her unique blend of legal and business expertise.
Current Role at Glia
Michelle Audrey Walsh serves as the Director of Enterprise Customer Success at Glia, a position she has held since 2024. In this role, she focuses on enhancing client success strategies and fostering strong relationships with enterprise customers. Her experience in customer success management and her background in SaaS implementation contribute to her effectiveness in driving organizational growth.
Professional Background
Michelle has a diverse professional background, having worked in various roles across multiple organizations. She began her career as an Associate at Latham & Watkins LLP from 2002 to 2006, followed by a position at Herrick Feinstein LLP for one year. She transitioned to Bloomberg LP, where she held several positions, including Legal Analyst and Bloomberg Law Account Manager, from 2007 to 2012. She later served as an Account Manager and Client Success Manager at Bloomberg Industry Group from 2012 to 2018, and as Director of Client Success for the Mid-Atlantic and South Region from 2018 to 2019.
Education and Expertise
Michelle holds a Juris Doctor (JD) from Columbia Law School, where she studied from 1998 to 2002. She also earned a Master of Business Administration (MBA) from Columbia Business School during the same period. Additionally, she obtained a Bachelor of Arts in Human Biology from Stanford University from 1989 to 1993. Her educational background equips her with a unique combination of legal and business expertise, enhancing her capabilities in strategic planning and client engagement.
Achievements in Customer Success
Throughout her career, Michelle has demonstrated a proven track record in building business strategies and cultivating client relationships. Her roles in customer success have involved implementing effective strategies that drive client satisfaction and retention. She has thrived in dynamic environments, showcasing her adaptability and vision in leadership roles. Her experience in consultative sales further supports her ability to understand and meet client needs.
Commitment to Foundational Growth
Michelle is passionate about engaging in opportunities that involve building organizations from the ground up. Her eagerness to participate in foundational growth and development reflects her commitment to creating sustainable success within organizations. She thrives in roles that require cross-functional collaboration, indicating her versatile leadership style and ability to work effectively with diverse teams.