Paul Sheets
About Paul Sheets
Paul Sheets serves as the Executive Vice President of Customer Success & Services at Glia, where he emphasizes a customer-centric approach in team and process development. He has a diverse background in inventory management, talent management, and financial leadership, with previous roles at Qualtrics, Travelers Haven, and Danaher Corporation.
Current Role at Glia
Paul Sheets serves as the Executive Vice President of Customer Success & Services at Glia. He has held this position since 2022, focusing on enhancing customer engagement and satisfaction. His role involves developing strategies that prioritize customer needs and streamline service delivery. Sheets leverages his extensive experience in customer operations to drive initiatives that improve overall service quality.
Previous Experience at Qualtrics
Prior to his current role, Paul Sheets worked at Qualtrics in various capacities. He served as the Head of Customer Operations - Global from 2015 to 2019, where he was responsible for overseeing customer service strategies. He later held the position of Senior Vice President of BrandXM from 2021 to 2022, contributing to the company's brand experience initiatives. Additionally, he was the Head of EmployeeXM Professional Services - Global for 11 months in 2020.
Educational Background
Paul Sheets has a strong academic foundation with degrees from multiple institutions. He earned a Master of Accounting (MAcc) from the University of Virginia, a Bachelor of Science in Finance from Brigham Young University, and an MBA from Northwestern University's Kellogg School of Management. His education supports his expertise in financial leadership and analytics.
Expertise in Inventory and Talent Management
Paul Sheets possesses significant experience in inventory management and talent management. He is known for building teams and processes that emphasize a customer-centric approach. His background includes specialization in lean implementation and mergers & acquisitions, which enhances his capability to lead organizations through operational improvements.
Career History and Advisory Roles
Throughout his career, Paul Sheets has held various positions across multiple organizations. He worked at Danaher Corporation as Group Product Manager and Operations Manager, and at EY as a Consultant in Business Advisory Services. Additionally, he served on the Advisory Board of Travelers Haven from 2020 to 2022. His diverse roles have contributed to his ability to attract and develop leaders in different environments.